Refund/Cancellation Policy

​Refund requests must be made at least 7 days prior to the beginning of the training/workshop/program. After 7 days, a refund will only be granted for extenuating circumstances at IAP’s discretion. If you are unable to attend a training and miss the request deadline, a recording of the training will be made available for 30 days once the training is complete. If you purchased CE credits and are unable to attend, you will be refunded unless the course is offered through our on-demand program. For more information, please contact [email protected].

Frequently Asked Questions

For workshops presented virtually:
Will the workshop be recorded?
  • Most of our workshops and trainings will be recorded/videotaped and while the majority of attendees will not appear in the video, we want you to be informed that there is a possibility of being videotaped while attending..
Will the recording be made available for viewing after the presentation?
  • Unless specified by the speaker, unfortunately you will not have access to the recording. The recording is for the speaker purposes only.
Will presentation materials (such as PowerPoints) be made available after the presentation?
  • At the presenter's discretion, presentation materials will be sent via the Zoom chat for download during the workshop. Please contact [email protected] after the workshop if you were unable to download the materials for later reference.
I registered for a workshop but did not receive a Zoom link. What should I do?
  • For most workshops, a Zoom link will be provided in the confirmation email. The Zoom link will also be sent via email one week and one day before the event. If you need assistance, please contact [email protected]

For all workshops:
 I do not have a PayPal account. Can I still register for a workshop?
  • Yes - when you register, you will be taken to PayPal, but you do not need to sign in nor do you need to have an account to complete payment by credit card. If you need assistance registering, please contact [email protected].
If I registered for a workshop, but am unable to attend, do you provide a refund?
  • Please see the refund policy stated above.
I need accommodations for the event. Who should I contact?
  • Please see the accommodations section below.

For on-demand workshops:
How long will I have access to the on-demand trainings?
  • If you purchased an on-demand training, you will have lifetime access to that training.

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Accommodations

Accommodations are designed to reduce or eliminate barriers in the learning environment in order to ensure participants with disabilities have equal access and opportunity to learn and participate fully in all educational programs provided by the Institute for the Advancement of Psychotherapy.  

At IAP, we attempt to provide an accessible learning environment and are proactive in establishing an accessible experience.  We hold trainings and workshops in handicap accessible locations that are compliant with ADA laws, provide trainings via computer, enlist transcription services as needed, and other accommodations if feasible. However, if further accommodation is necessary, please do not hesitate to reach out to the program administrator.

Grievance Procedure

The Institute for the Advancement of Psychotherapy (hereby referred to as “IAP”) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. IAP will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Administrator in consultation with the members of the continuing education committee.

While IAP goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the convention staff which require intervention and/or action on the part of the convention staff or an officer of IAP. This procedural description serves as a guideline for handling such grievances. 

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken. 
  • If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Program Administrator will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
  • ​a) attempt to move the participant to another workshop or 
  • b) provide a credit for a subsequent year's workshop or 
  • c) provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.  


Please reach out to any of the below for assistance.

Program Director
William Keith Sutton, Psy.D.
[email protected]
(415) 686-9544
3053 Fillmore St. #145, San Francisco, CA 94123

Program Administrator
Craig Tindell
[email protected]
(415) 409-9189
3053 Fillmore St. #145, San Francisco, CA 94123